Toll Free: 1800 1234 001

At your service,

For A Happier YOU!

Customer Care

COMPLAINT ZONE

We at SITI Networks, strive for services that always surpass your expectations and deliver the best. However, in a rare case of you not being happy with our services or you have any suggestions or feedback you can always write to us at:

E-Mail: siticare@sitinetworks.com, customercare.kol@siticable.com

You can also contact your Local Cable Operator (LCO) in your vicinity. Click here to get a list of LCOs in your neighborhood.

Please enter the Complaint number or VC number to know the status of your complaint.

Complaint Zone LCO

Customer Care

Our business is customer centric and hence, Customer Care is given a great deal of focus. We have a well-equipped call center to cater to your complaints or suggestions. Our call center overcomes language barriers to ensure efficient services for all the customers. As business expands, our customer care team looks forward in servicing customers across platforms that include Digital Television, traditional Analog Cable and ISP customers.


Customer Care Centre at:

  • All India Toll free No. 18001234001.
  • East - 033 - 40025000

SMS contact details :

  • For more details about Package : SMS SITI your name, Mob. No., package name to 5757502
  • For more details about STB : SMS STB your name, Mob. No to 5757502

Write to us at:

Complaint redressal system


local cable operator

In order to serve the requirements of our customers, our channel partners are present across all our operational areas.

Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:

E-Mail: siticare@sitinetworks.com , customercare.kol@siticable.com

OR
 

Track Your Complaint Status

Please enter the Complaint No or VC number to know the status of your Complaint.

OR

local cable operator

CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:

If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at siticare@sitinetworks.com. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:

Broadband Services

State Name of Nodal Officer Contact Number Email Communication Address
Delhi & Haryana Mohit Yadav 0120-40322652 Nodal.bb@sitinetworks.com FC-19, 4th Floor, Film City Sector–16A, Noida, U.P. - 201301

Cable TV Services

State Name of Nodal Officer Contact Number Email Communication Address
Madhya Pradesh Sanjay Kundra 9926499274 sanjay.kundra@siti.esselgroup.com 201-203, 3rd Floor, Gravity Tower, Opp. Aggarwal Stores, Above U-Turn Showroom, Near Janjeerwala Square, Indore (MP) 452001
Chhatisgarh Sureshwar Sinha 9893310021 Sureshwar.Sinha@siti.esselgroup.com Ground Floor Sai Chamber Shyam Nagar, Khasra No-33/532, Mother Teresa Ward, Ward No. 43,Near Gurudawara, Main Road, Shyam Nagar, Telebandha, RAIPUR-492001 (CG)
Rajasthan Gurujeet Singh 9910080328 gurujeet.singh@siti.esselgroup.com 801-807,8th Floor, Apex Tower(Mangalam) Tonk Road, Jaipur-302019
Delhi Sudhir Mongia 120-4526792 Nodal.del@siti.esselgroup.com FC-19, 4th Floor, Sector-16A, Film City, Noida-201301
Haryana Sandeep Kumar Rohilla 9992833330 Sandeep.rohilla@siti.esselgroup.com SCO-02, 3rd Floor, D C Colony, Meerut Road, Karnal – 132001 (Haryana)
Eastern Uttar Pradesh Pramendra Singh 9891943432 pramendra.singh@siti.esselgroup.com 122/227, Sarojini Nagar, Kanpur-208012
Western Uttar Pradesh Bimal Mehra 120-4526769 bimal.mehra@siti.esselgroup.com FC-19, 4th Floor, Sector-16A, Film City, Noida-201301
Uttarakhand Sumeet Anand 8755400465 Sumeet.anand@siti.esselgroup.com 01, Neshvilla Road, 2nd Floor, Behind Congress bhawan. Dehradun - 248001
Karnataka Mr. Yash Chandra 080-46642201 yash.chandra @siti.esselgroup.com No-39, United Mansions, M.G.Road, Bangalore
Mysore Mr. Balaraj N 9986762263 Balaraj.n@siti.esselgroup.com 2226, 1st Floor, Kanakadasa Nagar,Dattagalli, (Near Nethaji Circle), Mysore -570024
Kerala Mr. Anil Kumar KS 8592939303 anilkumar.kS@siti.esselgroup.com 2nd Floor, Veejay Towers, Salim Rajan Road, Gandhinagar, Cochin - 682017, Kerala
Maharashtra Sandip J Parulekar 022-43605555 sandip.parulekar@siti.esselgroup.com 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
West Bengal Biswajit Dey 033-40025020 nodal.kol@siti.esselgroup.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Indian Cable Net Co. Limited

State Name of Nodal Officer Contact Number Email Communication Address
West Bengal Tanusree Roy 033-40025020 nodal.icncl@siti.esselgroup.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Siti Siri Digital Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh & Telangana Hanumantharao K 9052079555 nodalsitikhr@gmail.com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Master Channel Community Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh Hanumantharao K 9052079555 nodalsitikhr@gmail.com 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Siti Maurya Cable Net Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Patna Rajneesh Dixit 0920478998 rdixit9@gmail.com 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar
Bihar Madanjeet Kumar 09334107989 kmadanjeet@sitimaurya.in 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar

Siti Vision Digital Media Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Telangana J Gopala Rao 9849009249 j.rao@siti.esselgroup.com 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad, Hyderabad

Siti Jind Digital Media Communications Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Haryana Mr. Ram Phool Phour 9416060725 A.RamphoolPhour@siti.esselgroup.com Behind Fire Station Safidon Get, Jind-126102, Haryana

Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm

On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.

You can track status of the Service Request number via:

  • Telephone : 1800-1234-001 (Toll free)
  • Mail : siticare@siti.esselgroup.com Visit: siticare@sitinetworks.com
  • Post : Essel House, B-10, Lawrence Road Industrial Area, New Delhi – 110 035

The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.

In the event, you are still not satisfied with the resolution provided from the Contact Centre, nodal officer of your area you can approach the Central Nodal Officer to file an appeal on your complaint.

  • Nodal Officer : Mr. Vishwa Bandhu Sharma
  • Address : FC-19, 3rd Floor, Sector – 16 A, Film City, Noida, U.P. – 201301.
  • Tel/Fax : 0120-4526740/4526777
  • Email : vishwa.sharma@siti.esselgroup.com

oyc raining module

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

STB Repair Centres

DELHI
City ASC Name Address Contact name Mobile No. Mail ID
Arjun Nagar Om Jee Services 62/4 Ground floor Arjun Nagar, Green Park Ext. New Delhi-110029 Mr. Rajesh Gupta 9953539453 omjeeserviceandsoluations@gmail.com
Jheel Pratham Services and Soluation 447, Jheel Kurenja Delhi-51 Mr Vicky Bansal 7065471293 prathamgautam1474@gmail.com
Mundka Siti Networks Ltd. Khasra No – 70/5, 6, 71/1& 7/10 Village Gherwa, New Delhi - 110081 Mr. Mohan/Anil 011-47502679 stb.repair@siticable.com
Nangloi Baba Services H.No 18 Najafgarh Road near Post  Office Nangloi Delhi-41 Mr. Vipin Gautam 9560450419/ 9711615240 vipin.gautam17@gmail.com
Uttam Nagar Baba Services Plot No RZ-1 Indra Park Extn. East Uttam Nagar Delhi -59 Mr. Vipin Gautam 7678609590/ 9711615240 vipin.gautam17@gmail.com
HARYANA
City ASC Name Address Contact name Mobile No. Mail ID
Bahadurgarh Digital Services & Solution Shop No. 5, Opp Devi Lal Park, 3rd Pulia,Near Patel Nagar, Bahadurgarh, Haryana 124507 Mr. Mayank Gautam 8700132788/ 8802252009 mayankgautam1474@gmail.com
Faridabad Kasana Electronic Plot No35 ,Thakurwara, Old Faridabad HRY-121002 Mr. Sandeep Kumar 9990176689 sandeep.stbdish@gmail.com
Gurugram Guru Kirpa Services Shop No1 House No 67 Basai Road Krishan Nager  Gurugram   Mr. Amar Chand 9716086638 amargola01@gmail.com
Hissar STB Solution Centre Shop No. 8, Near DN Hostel,Hissar Mr. Vikas 9812433030 vikasnain57@gmail.com
Karnal Digital Circuit Solutions Vikas Colony Behind sector 5 Near Heritage Lounge Karnal Mr. Sonu Chahal 9711544856/ 7988113664 digitalcircuit2017@gmail.com
Panipat Digital Circuit Solutions Gohana Mod, Behind Malik Hospital, Shop No. 5, Panipat Mr. Sonu Chahal 9711544856/ 7988113664 digitalcircuit2017@gmail.com
Rohtak Digital Circuit Solutions B3/853, Civil Road, Rohtak Mr. Sonu Chahal 9711544856/ 7988113664 digitalcircuit2017@gmail.com
Sonipat Shribalaji Service center Kami Road, Hanuman Nagar,Near Sugar Mill Sonipat Haryana Mr. Nand Kishore 7015893517 shribalajiservicecentersonipat@gmail.com
MAHARASHTRA
City ASC Name Address Contact name Mobile No. Mail ID
Mumbai Joshtech Bhiwandi,Mumbai Mr Mathava 9900012468 bangalore@joshtech.com
MADHYA PRADESH
City ASC Name Address Contact name Mobile No. Mail ID
Indore Green Birds Technology G 27, Yashwant Plaza, Plot No. 79, South Tukoganj, Near Railway Station, Indore. Mr Anuj Kumar 9899789796 / 9927303109 anujtyagi9899@gmail.com
KARNATAKA
City ASC Name Address Contact name Mobile No. Mail ID
Bangalore Joshtech F57, KSSIDC Industrial Estate, Rajaji Nagar, Bangalore - 560 044 Mr. Karthick 76769 69608 logistics.blr1@joshtech.com
Mysore Sri Arya Electronics 147, Anand Electronics Builiding 1st floor K.T Street Mysore Mr. Renukumar 9916253658 lalithabhoomika@gmail.com
KERALA
City ASC Name Address Contact name Mobile No. Mail ID
Cochin Joshtech 33/177/A2,Priya Building,Alichuvadu,Padivattom,Edapally(PO),Kochi - 682 025 Mr.Sivaselvan 90722 84934 cochin@joshtech.com
RAJASTHAN
City ASC Name Address Contact name Mobile No. Mail ID
Jaipur Digital Finger Shop No. 4, Plot No. D 144,Jagdamba Nagar D, Girdharipura,Ajmer Road, Jaipur Mr. Avinash 8470033843 avinashnda1@gmail.com
TELANGANA
City ASC Name Address Contact name Mobile No. Mail ID
Hyderabad Joshtech Building No : 27, 2nd Floor, Industrial Development Area, Bala Nagar, Hyderabad- 500 037 Mr. Muthuraj 9900012468 hyderabad@joshtech.com
UTTAR PRADESH
City ASC Name Address Contact name Mobile No. Mail ID
Agra Kotaryai Enterprises Shop No. TI 6, Nagla Jawahar Nagar, Khandari, Agra Mr Ashutosh Gupta 9411006500 gupta.ashutosh1961@gmail.com
Allahabad Saurabh Electronic 1238/520, Nehru Nagar, Meerapur, Allahabad, UP 211003 Mr. Sanjeev Kumar Khare 9838980381 saurabhelectronicalld@gmail.com
Kanpur Siti Networks Ltd. 122/227, Sarojni Nagar Near Sant Nagar Chauhara Kanpur Mr. Ishant 8574625767 ishant.aroraa@gmail.com
Noida A Square Services  Shop No-03 Gali No-02, Ground Floor, Hanuman Vihar, Sector 49 Noida Mr. Ashish Sharma 9958220679 gopalsharma6773@gmail.com
Rampur Sameer Service Center Bamanpuri Nainital Road, Near Bamanpuri Stadium, Rampur UP Mr Saleem/ Monis Shamsi 8755566786/ 9084940717 saleemkhan1027@gmail.com
Sahranpur City Electro Service Centre 2A/1517/03-02, ZILA HOTEL BUILDING, COURT ROAD, SAHARANPUR, Uttar Pradesh, 247001 Mr. Rajeev Mehta 8954937876 cityelectroservice@gmail.com
Varanasi Smart Infotech Solution C21/4A,Maldaiyah, Varanasi Mr Nayan Sharma 9838111123 sisind21@gmil.com