In view of COVID-19, Call Center and Field Support Services might get impacted over the coming weeks.
  Toll Free Number: 1800 1234 001
Toll Free Number: 1800 1234 001

Grievance Redressal Mechanism

In case of any complaints you may call our toll free Customer care no. 18001234001 alternatively you may also lodge your complaint on the below link:
Customer Care

In case you are not satisfied with the resolution given by the customer care executive or field staff you may raise your dispute to the Nodal officer or Appellate Authority:


Nodal Officer for Broadband Services

Name of Nodal Officer Address of Nodal Officer Contact Number Email Address
Mr. Saurabh Datta FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 0120-4526764 Saurabh.Datta@siti.esselgroup.com


Appellate Authority and Advisory Committee for Broadband Services

Name and designation of Appellate Authority Address of Appellate Authority Contact Number Email Address
Mr. Suresh Arora (Head- Operation) FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 0120-4657879 Suresh.Arora@siti.esselgroup.com
Name and designation of Advisory Committee Members Address of Advisory Committee Members Contact Number Email Address
Mr. Saurabh Datta (Chairman) FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 0120-4526764 Saurabh.Datta@siti.esselgroup.com
Mr. Amit Kumar Gupta (Member) FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 0120-4036783 Amit.Gupta2@siti.esselgroup.com
Mr. Kailash Singh (Member) FC-19 & 20, UG Floor, Sector-16A, Film City, Noida-201301 0120-4032648 A.KailashSingh@siti.esselgroup.com